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Discoverability workshop


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Getting to know the customer and their processes is the first step in optimalisation.

How to Improve Warehouse Operations with a Discoverability Workshop

Warehouse operations are crucial for any wholesale business, as they affect the efficiency, accuracy and speed of order fulfillment. However, many warehouses face challenges such as poor layout, outdated processes, lack of visibility and integration, and high operational costs. These issues can result in low customer satisfaction, lost sales and reduced profitability.

To help our wholesale clients overcome these challenges, we offer a Discoverability Workshop, a collaborative and creative approach to identify and design solutions for warehouse optimization. In this case, we will explain what a Discoverability Workshop is, what it consists of, and how it can benefit your business.

What is a Discoverability Workshop?

A Discoverability Workshop is workshop divided over sereral days where we work with you and your warehouse team to understand your current situation, identify your pain points, map out your processes, and brainstorm ideas for improvement. The workshop is based on the principles of lean management, design thinking and agile development, which aim to eliminate waste, enhance customer value and deliver solutions quickly.

The workshop consists of five main components:

  • Gemba walk: We visit your warehouse and observe how your operations are performed, from receiving to shipping. We ask questions, take notes and pictures, and collect data to gain insights into your workflow, layout, equipment, inventory and performance.
  • As-is pain points: We analyze the data and information gathered from the gemba walk and identify the root causes of your problems. We use different methods to prioritize the most critical issues that need to be addressed.
  • Event storming: We facilitate a group discussion where we map out your current processes using sticky notes and markers. We use different colors to represent events, commands, aggregates and policies. We also mark the pain points and opportunities for improvement along the process flow.
  • High-level solution design: We generate and evaluate possible solutions for each pain point using techniques such as brainstorming, sketching and prototyping. We consider the feasibility, desirability and viability of each solution and select the most promising ones to be further developed.
  • High-level business case: We estimate the costs, benefits and risks of implementing the selected solutions. We use tools such as cost-benefit analysis, return on investment and risk matrix to quantify the impact and value of each solution.

How can a Discoverability Workshop benefit your business?

A Discoverability Workshop can help you achieve the following benefits:

  • Improved efficiency: By streamlining your processes, optimizing your layout, upgrading your equipment and integrating your systems, you can reduce waste, errors and delays in your operations.
  • Increased accuracy: By implementing quality control measures, standardizing procedures and providing training and feedback to your staff, you can improve the accuracy of your inventory management and order fulfillment.
  • Enhanced speed: By automating tasks, simplifying steps and increasing visibility and communication across your operations, you can increase the speed of your service delivery and customer response.
  • Reduced costs: By eliminating unnecessary activities, minimizing rework and downtime, and lowering inventory levels and labor costs, you can reduce your operational expenses and increase your profit margins.
  • Higher customer satisfaction: By delivering orders faster, more accurately and more reliably, you can meet or exceed your customer expectations and increase their loyalty and retention.

If you are interested in improving your warehouse operations with a Discoverability Workshop, please contact us today.
We would love to hear from you and help you achieve your goals.

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Involving all types of people of various departments in the process gives the best result.
Managing partner Pieterjan
Managing Partner


warehouse futures
Registration RTI's and logistical process steering


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